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To set up a Call queue, in the Groups admin center, expand, select, and after that choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource represent this Call queue.

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Select the button next to the resource account you desire to designate to this Call line. At the bottom of the pane, pick the button. If you need to develop a resource account: Under, choose the button to include a resource account for this Call line. On the pane, look for any set of letters to pull up the outcomes dropdown.

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On the pane: Type in a detailed. Agents see this name when a call is presented to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Appoint outbound caller ID numbers for the representatives by defining one or more resource accounts with a phone number. Representatives can select which outbound caller ID number to use with each outgoing call they make. Within the Calls App, agents can utilize their Call Line (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you want to allow agents to utilize for outbound caller ID purposes. Select the button next to the resource account with an appointed phone number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned contact number: Under, choose the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Representatives see this name when a call is provided to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've developed this new resource represent calling ID, you'll still require to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. When you've picked a language, select the button at the bottom of the page. Define if you want to play a greeting to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you select, the system checks out the text that you type (approximately 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text should be entered in the language chosen for the Call queue.

Teams supplies default music to callers while they are on hold in a queue. The default music supplied in Groups Call lines is complimentary of any royalties payable by your organization. If you want to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are responsible for independently clearing and protecting all needed rights and consents to use any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound effects, audio, brand names, names, and other content in the audio file from all relevant rights holders, which might include artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, manage or license the music copyrights, sound effects, audio and other intellectual home rights.

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Review the requirements for adding agents to a Call queue. You can include up to 200 representatives by means of a Teams channel. You need to belong to the group or the creator or owner of the channel to include a channel to the line. To utilize a Teams channel to manage the line: Select the radio button and select (overflow answering service).

Select the channel that you wish to utilize (only basic channels are totally supported) and choose. The following clients are supported when using a Groups channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you use this choice, it can take up to 24 hr for the Call line to be completely functional.

You can add up to 20 representatives individually and as much as 200 representatives through groups. If you wish to add individual users or groups to the line: Select the radio button. To to the line: Select, search for the user, choose, and then choose. To to the queue: Select, look for the group, select, and after that choose.

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Keep in mind New users contributed to a group can take up to 8 hours for their very first call to show up. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call line. Crucial Understood concern: Assigning personal channels to Call lines When using a personal channel calls will be distributed to all members of the team even if the private channel only has a subset of team members.

lowers the amount of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line need to utilize one of the following customers: The current variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Groups, Just mode. Agents who don't satisfy the requirements aren't included in the call routing list. We recommend enabling conference mode for your Call queues if your agents are utilizing compatible customers (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow answering service. When you've chosen your call answering choices, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is needed if Teams users require to consult/transfer calls with Call queues. Agents might hear the configured music on hold in line for as much as 2 seconds when very first joining the call.

If you require to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the mix of and isn't supported. If you require to utilize, select,, or as the.

When using and when there are less calls in queue than available representatives, only the very first two longest idle agents will exist with calls from the queue. When using, there might be times when an agent receives a call from the line shortly after ending up being unavailable, or a short hold-up in receiving a call from the queue after appearing.